Advanced Telecommunications,
throughout Rural Africa

Customers and Network Operations Engineer

Douala, Cameroon

Job Title : Customers and Network Operations Engineer

Fully Accountable for the Day-to-Day smooth Operations of the network and Customer connections


Customer Support & Incident Management

  • Provide 7x24h Customer and Network Support
  • Respond to Customers on a timely manner
  • Own and manage the troubleshooting of incidents until the resolution
  • Drive and run the ticketing process & system
  • Establish and enforce customer care policies and procedures

Network & Service Provisioning

  • Remotely Configure and Provision the customer and network systems
  • Coordinate with the Satellite Control Entity the Payload & frequency attribution
  • Maintain the customer inventory and database
  • Drive & Run Change Management

Network & Customer Supervision

  • Supervise the spectrum & the network elements
  • Proactive monitor the alarm and trigger subsequent problem resolution

Back-office operations

  • Define escalation processes with customers and partners/resellers
  • Measure and comply to agreed customer SLA & QOS
  • Responsible for the Mean Time to Restore and Network Availability performance


  • Engineers or university degree or equivalent qualification Degree in technology (preferably in Space/Aeronautics, or Telecommunication, or Computer Science or equivalent)
  • Fluent in English
  • Working knowledge of spacecraft subsystems and spacecraft operations
  • Good interpersonal skills
  • Good Writing and reporting skills
  • Customer Care attitude
  • Effective communication Skills with people at all levels of the organization
  • Operate effectively in a high-pressure work environment
  • Knowledge of satellite services (capacity, VSAT, TV etc.)

Location & Reporting

  • Douala, Cameroun
  • Reports to Douala Operations Manager

Type of contract

  • Temporarily employee contract (CDD) for 2 years

Please send your CV and covering letter to:

    Deadline : 20th April 2022

    Apply For This Job